Terms and Conditions

Welcome to CYS. Please review the following terms and conditions, which govern your use of our services and your purchases.

Contact Information

For any inquiries or uncertainties regarding your purchase, please contact the studio directly by phone.

Cancellation Policy

Since 2006, CYS has been dedicated to enhancing people’s lives through yoga. Our goal is to maintain affordable prices and ensure that yoga remains accessible to everyone. We ask for your understanding and thank you for supporting a small business.

CYS strives to find fair and reasonable solutions that consider both your needs and our obligations. Please reach out to us to explore alternatives as situations can be unique. Otherwise, please note the following policy details:

  1. No Refunds
    • We do not offer refunds. Regarding special events, if you provide notice of cancellation over 24 hours in advance, we will consider a credit to your account.
  2. Booking Commitment
    • If you are unsure about your commitment to a class, workshop, or event, consider booking closer to the start date. Where bookings are limited, please get in touch with the studio to discuss securing a spot. You will be notified before your spot is offered to someone else.
  3. Payment and Reservations
    • CYS does not hold or reserve spots without full payment unless you have contacted us to discuss an alternative.
  4. No-Show Policy
    • No credits are given for no-shows due to the expense outlay in expectation of your arrival.
  5. Pass Purchase Recommendations

    • We aim to support our students in maintaining a regular Yoga practice by offering discounted class passes as consistent attendance provides the greatest benefit to your yoga journey. However, we also have ongoing costs to manage, which is why our passes have expiration dates. The discount is our way of encouraging regular practice while balancing the needs of the studio.

    • In times of injury or travel, we offer extensions with prior contact.  Extensions are limited to ensure the studio’s sustainability to continue offering the best experience for everyone. Any unused class passes can be reactivated for a small fee (for example $5 per class), please contact us to arrange.

  6. Pass Expiration
    • Be mindful of your pass expiration date. CYS reserves the right to refuse pass extensions if no prior attempt to notify the studio was made.
  7. Special Circumstances
    • In case of injury or illness, contact the studio to discuss the possibility of an extension or credit. Note that refunds are not offered; only credits to accounts.
  8. Reactivation Fee
    • If your pass expires before you’ve used all your classes, you can reactivate any unused class for a small fee per class.
  9. CYS Cancellations
    • If CYS cancels or postpones a class and you cannot attend the rescheduled date, we will offer a full credit that can be used for another class, event, or yoga props.
  10. Refund Processing Fees
    • Any refunds issued will be reduced by account and card processing fees incurred by CYS at purchase.
  11. Convenient Booking
    • We encourage you to download our app for convenient booking and cancellation of your class.
  12. Direct Debit Passes
    • For Direct Debit Passes, please notify the studio within 2-3 weeks to discuss if eligible to be put on hold. Our 6-month pass can be put on hold for up to 2 weeks. The 12-month pass can be put on hold up to 4 weeks.

Code of Conduct

  • Respect and Etiquette
    • Please arrive on time for your class to avoid disruptions.
    • Turn off or silence your mobile devices during class.
    • Maintain personal hygiene to ensure a pleasant experience for everyone.
    • Respect the personal space and boundaries of others.

Privacy Policy

  • Data Collection
    • We collect personal information to enhance your experience and ensure efficient communication. This includes your contact details, class attendance, and payment information.
  • Data Usage
    • Your data will be used solely for providing and improving our services. We do not share your information with third parties without your consent, except as required by law.

Liability Waiver

  • By participating in our classes, you acknowledge and accept the inherent risks associated with yoga practice. CYS is not liable for any injuries or damages that may occur during your participation.

Thank you for your understanding and support. We look forward to continuing to provide you with excellent yoga experiences.